Privacy Policy

Information we may collect

To operate an online casino account and provide related services, Rocket Spin Casino may handle different types of personal information. The information collected depends on how a player uses the website, the services requested and the checks that must be completed before or during account use.

Account and contact details

This may include a player’s name, date of birth, residential details, country of residence, username, account credentials and contact details. We may also record information supplied when a player creates an account, updates account settings, contacts support or communicates with us in another way.

Verification information

We may request identity and age verification information, such as copies of identity documents, proof of address or other information needed to confirm an account. Verification documents may contain sensitive details. They are handled for account verification, security, responsible operation of the service and the prevention of fraud, misuse and unauthorised access.

Payment and transaction records

When a player makes a deposit, withdrawal or other account transaction, we may record information about the transaction, including the amount, date, status, payment method and related account details. Payment providers may process payment information in accordance with their own privacy notices. We may not receive or store every detail associated with a payment method.

Technical, device and usage information

When the website is used, technical information may be collected automatically. This can include an internet protocol address, browser type, device type, operating system, language settings, approximate location, pages visited, session information, referring website and details about how the website is used. This information helps maintain website functionality, monitor performance, investigate suspicious activity and improve the player experience.

Communications and support information

If a player contacts support, we may keep the content of the communication, the account details provided, attachments and information needed to respond. We may also maintain records of complaints, requests, feedback and other interactions connected with an account.

How we use information

Personal information is used for purposes connected with running the website and providing casino services. We aim to collect and use information that is reasonably relevant to these purposes and to handle it in a fair and secure way.

• Creating, maintaining and administering player accounts.
• Providing access to casino features and account services.
• Processing deposits, withdrawals and other transactions.
• Confirming a player’s identity, age and account information.
• Carrying out security, anti-fraud and anti-abuse checks.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Responding to questions, support requests, complaints and privacy enquiries.
• Maintaining, testing, troubleshooting and improving the website and its functionality.
• Sending service messages about accounts, transactions, security, changes or other necessary matters.
• Sending promotional communications where permitted and where the player has provided the required consent or otherwise has a lawful choice to receive them.
• Meeting legal, compliance, record-keeping and risk-management obligations that apply to the operation of the service.

Information may be combined from different interactions with the website where this is needed to maintain accurate account records, protect the service or provide support. For example, account details may be considered together with device information and transaction activity when investigating a suspected security issue.

Service providers and other recipients

Some functions may be provided by trusted service providers. These may include payment services, identity and verification services, fraud prevention tools, technology and hosting providers, customer support systems, analytics providers and communication services. Information is shared only where it is needed for the relevant service, security measure or business purpose, or where disclosure is otherwise permitted or required.

Information may also be disclosed where necessary to protect players, the website or another person, to investigate suspected wrongdoing, to respond to a valid legal request or to support the transfer or restructuring of a business. Any third party receiving information may have its own privacy terms, and players should review those terms where relevant.

Cookies, security and storage

Cookies and similar technologies

Rocket Spin Casino may use cookies and similar technologies to remember preferences, keep sessions working, support account functions, understand website usage and help improve performance. Some cookies are necessary for the website to operate, while others may support analytics, personalisation or communications.

Players can manage or restrict cookies through the settings of their browser or device. Blocking or deleting cookies may affect some website features, account functions or the way preferences are remembered. Browser settings may also provide information about cookies already stored and allow a player to remove them.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information against loss, misuse, unauthorised access, alteration and disclosure. Access to information may be limited to people and providers who need it for an appropriate purpose. Security controls may include account safeguards, access controls, monitoring and measures designed to protect information during handling and transfer.

No online service can guarantee complete security. Players should use a strong, unique password, keep account details private, sign out on shared devices and notify support promptly if they suspect unauthorised access or unusual activity.

Storage and international handling

Personal information may be stored or processed using systems operated by service providers in Australia or other countries. Where information is handled outside Australia, reasonable steps are taken to support appropriate protection and secure handling. The location of processing may depend on the systems and providers used for a particular service.

Information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction and communication records must be kept for a period required by law even after an account is closed. Once information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and requests

Depending on the circumstances and the rules that apply, players may have rights concerning the personal information held about them. These rights can include asking for access to personal information, requesting correction of inaccurate or incomplete information, asking for deletion of information and withdrawing consent to marketing communications.

How to make a request

To exercise a privacy right or ask a question about personal information, contact support@rocketspincasino.click. Please explain the request clearly and provide enough information for the relevant account or information to be identified. We may need to verify the requester’s identity before providing information, changing account details or carrying out a deletion request. This helps protect accounts from unauthorised requests.

• Access: ask for a copy of personal information held about you, subject to applicable limits and appropriate identity checks.
• Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained.
• Marketing consent: withdraw consent to promotional emails or other direct marketing communications at any time. A withdrawal request will not normally affect essential service messages about an account, transactions, security or important changes.

If a player closes an account, the closure request does not automatically remove every record. Information may need to be retained to complete outstanding matters, prevent fraud or misuse, resolve disputes, maintain business records, support security and meet legal obligations. Retained information will continue to be handled securely and will not be kept longer than required for the relevant purpose.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Players should review it periodically, particularly before continuing to use the website after an update. If a change is significant, additional notice may be provided where appropriate.